Introduction

Oral and maxillofacial surgery requires additional years of hospital-based surgical and anesthesia training after graduation from dental school. As oral and maxillofacial surgeons, Dr. Mary E. Hein manages a wide variety of problems relating to the mouth, teeth and facial regions. Dr. Hein practices a full scope of oral and maxillofacial surgery with expertise ranging from dental implant surgery and wisdom tooth removal to corrective jaw surgery. This also includes techniques designed to rebuild bone structure with minimal surgical intervention and optimal patient comfort. We can also diagnose and treat facial pain, facial injuries, and fractures.

Our staff is trained in assisting with Intravenous (IV) sedation or outpatient general anesthesia in our state-of-the-art office setting. Patients are continuously monitored during and after surgery.

Surgical Staff

The surgical staff at Dental Surgery of Massachusetts are experienced, certified oral and maxillofacial surgical assistants, who assist in administration of IV sedation and surgery. All staff are informed administrative personnel, well-versed in health and insurance policies, and are CPR certified.

Financial Policy

For your convenience, we accept Visa, MasterCard, Care Credit and Medical Financing. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us. Many times, a simple telephone call or e-mail will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan, but that must be implemented prior to the actual procedure.

For those people who need a little financial help with their bill we do offer an in office payment plan through Care Credit. The application process take about three to five minutes at the office or online.

Accepted Dental Insurance Plans

For your convenience, Dental Surgery of Massachusetts is a preferred provider for many dental insurance plans for Oral Surgery.

Below is a list of insurance companies whose plans we participate in for Oral Surgery.

  • Aetna
  • Ameritas / Principal
  • Cigna
  • DeCare
  • Delta Dental
  • Dentegra
  • Dentemax
  • Humana
  • MetLife
  • Medicaid

Call your preferred practice to verify your plan participation for Oral Surgery.Please call us  if you have any questions or concerns regarding your initial visit.

Please bring your insurance information with you to the consultation so that we can expedite reimbursement.

First Visit

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. In most instances surgery can be performed the same day as the consultation. Therefore, if you would like treatment the same day with sedation then you should have nothing to eat or drink for 6 hours and come with a ride. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

• Your surgical referral slip and any x-rays if applicable.
• A list of medications you are presently taking.
• If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.

IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation visit.

A preoperative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink six hours prior to your surgery. You will also need an adult to drive you home.

Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).

X-Rays

If your dentist or physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.

CT Scans

Our practice utilizes state-of-the-art, full-cranial cone-beam CT (computed tomography) technology that provides highly accurate 3-D radiographic images for the diagnosis, planning and treatment of oral surgery. This technology provides full-cranial, highly accurate 3-D radiographic images for the diagnosis, planning and treatment of orthodontics, implantology, TMJ analysis, airway assessment, oral and orthognathic surgery and other dental procedures. Undistorted, anatomically correct views of the jaws, teeth and facial bones along with cross-sectional (bucco-lingual), axial, coronal, sagittal, cephalometric and panoramic views are easily generated. Three-dimensional images enable a level of anatomical accuracy and patient care not possible with 2-D technologies.

With the addition of cone-beam CT technology in our office, our practice is committed to providing innovative, high-quality, patient care.

Scheduling

We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting. Due to the fact that Dr. Hein provides many types of oral surgery services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.